Shipping Policy

Shipping policy

It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We strive to provide timely and efficient shipping services to our valued customers. However, it's important to note that unforeseen circumstances may arise that are beyond our control, which could potentially impact the delivery of your order. These circumstances may include, but are not limited to, high volumes of orders during peak seasons, logistical challenges, or delays caused by postal or shipping carriers.

While we make every effort to process and dispatch orders promptly, please understand that we cannot guarantee specific delivery dates or times. We rely on third-party shipping services whose operations may be affected by factors outside of our influence.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Free shipping within Australia applies to orders over $200. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Here is the link out to our full return policy page .

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at talk2us@essentbagsandaccessories.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at talk2us@essentbagsandaccessories.com .